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Terms & Conditions

Terms & Conditions - Salon Rules

TERMS & CONDITIONS – SALON RULES 

 

If you have any queries regarding the T&Cs, please contact us at the following email address: bookings@hairandimaging.com 

 

By employing the services of Dawson Hair & Imaging (‘the Business’ and/or “We”) and by accessing or using our website, any online booking system and/or social media platforms, you (‘the Customer’ and/or ‘You’) agree to be bound by the Terms as laid out below and, in the case of Goods or Services purchased any ‘Additional Terms’ provided. If a conflict occurs between these Terms and any Additional Terms provided, then the latter shall be deemed to supersede. 

 

We reserve the right to update these Terms from time to time as appropriate. 

 

 

BOOKING

 

We all know that life sometimes gets in the way. That's why we try to be flexible when cancelling appointments. 

 

If you must cancel, please reschedule by rebooking another. You can do this by signing into your member's profile or via the Wix Spaces App. If you have any problems, you can leave Chris a message on our business WhatsApp, phone call or email.

 

As filling in last-minute cancellations is often difficult, we ask for a fee if less than 48 hours notice is given preceding your appointment.

 

The fee will be 50% of your expected bill and held as a deposit until your next appointment. 

 

You will receive an invoice or a payment link to be made payable on the day of cancellation.

 

The deposit will be used against your bill at checkout on the day of your rescheduled appointment. 

 

We will retain the deposit for three months of the cancelled appointment.

The deposit will only be redeemable if your rescheduled appointment falls within three months from the cancellation date. 

 

 

 

  • The personal information which you are required to provide when you register with the salon and/or book a service which you will be responsible for ensuring is true, current and complete.

 

  • You are responsible for notifying us of any changes to your personal information by e-mail, telephone or in person in order that we may contact you regarding an appointment if necessary.

 

  • We will treat all your personal information as confidential and will not pass it on to third parties without your consent.

 

  • A service booking can be cancelled or amended by us at any time up to the time of the appointment. If a service is cancelled by the salon without rescheduling, any payment made will be refunded in full via the method of payment in the first instance.

 

  • If you cancel a booking with less than 48 hours notice, we reserve the right to demand a 50% deposit before making a new appointment or rescheduling a current appointment.

 

  • If you cancel a booking with less than 48 hours notice or fail to arrive, and in the circumstance that a deposit has been paid, your deposit may be forfeited.

 

 

 

COLOUR SERVICES

 

  • We adhere to strict standards of health and safety within the salon, in accordance with the regulations set out by our suppliers and accrediting bodies. We reserve the right to refuse a colour service if it is our professional opinion to do so.

 

  • In the instance of a colour service, you will attend a preliminary consultation in-salon where you will be skin-tested no less than 48 hours and no longer than 2 weeks before a first colour service or where a product change is required.

 

  • Skin testing will be repeated as deemed appropriate.

 

  • If you have had any recent tattoos, or piercings or are pregnant, you will notify the salon and we reserve the right to demand a new skin test be taken before colouring.

 

  • Failure to complete a satisfactory skin test and consultation will result in the refusal, cancellation or rescheduling of the colour service. In the instance where a deposit has been paid for a consultation not attended, we reserve the right to refuse a refund.

 

  • If you suffer any kind of reaction to a product we have skin-tested you for, you will notify the salon immediately and the appointment may be cancelled or rescheduled as necessary. We are not liable for any irritation or reaction resulting from the application of colour, chemical treatments or skin testing where the procedure has been adhered to in accordance with the suppliers’ and accrediting bodies’ guidelines.

 

  • We endeavour to achieve a colour result as close to the target tone/shade as possible. Due to the individuality and uniqueness of each person’s hair type and make-up, colour services are undertaken with the understanding that the final results may differ from the target colour.

 

  • In the event that you are not satisfied with your colour, the salon will be notified and a follow-up appointment attended within two weeks of the original service. In the first instance, the follow-up consultation will be scheduled with the original colourist, assisted by a more senior team member if deemed appropriate.

 

  • If hair has been subsequently coloured at another salon or at home before completion of the follow-up consultation and assessment of the hair, we reserve the right to refuse a re-colour or offer a refund for the disputed service.

 

 

COMPLAINTS

 

  • If you are dissatisfied with the service received at the Business we will endeavour to deal with your complaint as soon as we reasonably can.

 

  • In respect of all disputed styling and colouring services, you will notify us of your complaint and revisit the salon within 7 days of the original service for a follow-up consultation and assessment of the hair.

 

  • Whenever possible, the follow-up consultation will be held with the stylist or colourist who completed the disputed service in the first instance.

 

  • We reserve the right to refuse to redo or refund a service that we deem to have been carried out to a satisfactory level and in accordance with industry standards and procedures.

 

  • In cases where it has been more than 14 days since the original disputed service, there will be no entitlement to a follow-up consultation, redo or refund.

 

  • In cases where the hair has been altered, manipulated or changed in any way since the disputed service, prior to a follow-up consultation taking place, there will be no entitlement to a follow-up consultation, redo or refund.

 

If you would like more information or assistance, you can contact us via the Wix Space app, WhatsApp, Email or call us on 01273 621 281

 

Our contact details are also on our website's 'Contact' page.

 

 

 

 

USE OF WEBSITE OR OTHER PROMOTIONAL MATERIAL
 
INTELLECTUAL PROPERTY

 

  • The content of the website and social media platforms is protected by copyright, trademarks, database and other intellectual property rights. You may access the material contained but may not otherwise reproduce, modify, copy, distribute or use it for commercial purposes.

 

  • Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

 

  • Our website cannot be placed within the frame-set of another site.

 

  • If we are informed of any inaccuracies in the material on the website or our social media platforms we will attempt to correct this as soon as we reasonably can.

 

 

THIRD PARTY LINKS

 

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  • As a convenience to our customers, the website may include links to other websites or material which is beyond our control. We are not responsible for such websites or material nor do we endorse them. We will not be liable, whether directly or indirectly, for the practices or content of such websites.

 

 

REVIEWS

 

  • If you submit a review, you grant us a non-exclusive, royalty-free and irrevocable right to use, reproduce, adapt, publish, distribute, and display such content throughout the world in any media.

 

  • The content and material must be accurate and must not breach any applicable the Business’ guidelines (including that the content or material is not defamatory).

 

  • A negative review regarding a service will not be published, shared or publicised without first notifying the Business and revisiting the salon, in accordance with the complaints procedure as laid out in the Terms.

 

 

LAW AND JURISDICTION

 

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

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