Question 1

Êtes-vous déjà ouvert le dimanche ?

Accepted Answer

Oui. Nous pourrons peut-être ouvrir un dimanche s'il n'y a pas d'autres créneaux de rendez-vous disponibles, sur demande.

Question 2

Do I need to skin sensitivity test 48 hours before my appointment.

Accepted Answer

Ideally yes, it also gives good opportunity to have a chat about your hair. In the event that schedule is tight, and popping in before hand wold be a trouble then you have the option of signing a simple disclaimer to state your happy to for Chris to go ahead with the colouring service.

Question 3

Pourquoi dois-je verser un acompte pour certains services ?

Accepted Answer

Comme nous offrons une expérience de salon plus privée et que seul Chris est disponible pour être votre hôte, et applique une politique de réservation uniquement sur rendez-vous, nous collectons un acompte de 20 % pour les services qui prennent plus de temps à faire. et serait plus difficile à combler à la dernière minute. Ceci est purement en cas d'événement où le client ne se présente pas ou doit annuler sans préavis de 24 heures. Le dépôt est tenu remboursable à la caisse à partir de votre réservation reportée. Celui-ci restera ensuite valable pendant 3 mois.

Question 4

How do I book an appointment?

Accepted Answer

The simplest approach is to book online via the website or by downloading the Spaces for Wix app, which conveniently rewards your loyalty points.  You can view real-time availability and select the service you require — no endless back-and-forth. If you prefer to chat first, Chris is available 24/7 on WhatsApp for questions or a quick sanity check before you dive in.

Question 5

Is your appointment private?

Accepted Answer

Yes. Dawson Hair & Imaging is a one-chair salon, so your appointment is just you and Chris. No background chatter, no queue of people eyeing your chair, just a proper one-to-one appointment in a calm space.

Question 6

How much time should you set aside for your appointment?

Accepted Answer

It depends on the service you’ve booked. The booking app and confirmation will show the timings, and if you’re unsure, message us on WhatsApp before you book. We’ll help you choose the right slot so you’re not squeezing a colour service into your lunch break.

Question 7

Quelles sont vos heures d'ouverture ?

Accepted Answer

Nous sommes ouverts de 10h à 18h les mardis et mercredis, les jeudis de 10h à 20h, les vendredis de 10h à 18h et les samedis de 10h à 17h.

Question 8

Ouvrez-vous parfois le dimanche ?

Accepted Answer

Oui. S'il n'y a pas d'autres rendez-vous disponibles et que seul le dimanche fonctionne pour vous, nous pourrons peut-être ouvrir un dimanche ou un lundi pour vous, sur demande.

Question 9

Quel est le coût moyen d'un service de balayage ?

Accepted Answer

Un balayage complet de la tête commence à 70 £. Selon la longueur, l'épaisseur et la quantité de produit utilisé, il ne devrait pas dépasser 120 £.

Question 10

Combien facturez-vous pour une correction de couleur ?

Accepted Answer

Nous devons évaluer vos cheveux avant de pouvoir juger de la quantité de travail et prévoir la quantité de produit nécessaire avant de pouvoir ensuite vous donner un prix indicatif. Nous pouvons proposer des devis sur consultation lors de la réservation ou un prix indicatif le jour de votre prestation après examen.

Question 11

Où êtes-vous situé?

Accepted Answer

Le salon se trouve au 1er étage autour d'un magasin appelé "Timeslip" qui est visible si vous regardez directement devant vous lorsque vous montez la rue Sydney. L'entrée est nichée à l'arrière de la propriété à gauche de l'entrée du Met College, juste à côté de Trafalgar St sur la moins connue Redcross St. L'entrée se trouve par la porte où vous pouvez appuyer sur le buzzer et attendre de l'aide, sauf indication contraire.

Question 12

Which payment methods do you accept?

Accepted Answer

You can pay by card, PayPal, or in person at the salon. If you’re booking online, the available payment options will show at checkout. If you’re unsure which one to use, just ask on WhatsApp and we’ll help.

Question 13

How do you change or cancel a booking?

Accepted Answer

If you need to move or cancel your appointment, message us on WhatsApp or reply to your booking confirmation as soon as you can. We’ll always do our best to help you reschedule. Cancellations with less than 24 hours’ notice are charged in full.

Question 14

Can you talk through my hair before I book?

Accepted Answer

Yes — you can book a free hair assessment or virtual consultation, especially if you’re new or planning a bigger colour change. It’s a quick way to talk through your goals, your hair history, and what’s realistically going to work for you.

Question 15

Can I bring photos or inspiration to my consultation?

Accepted Answer

Absolutely. Photos, screenshots, saved posts, half-remembered ideas — bring them all, or even better, WhatsApp them to Chris ahead of your appointment.  They help Chris understand the look you’re after, and make it much easier to talk through what’ll work for your hair rather than just the internet’s best intentions.

Question 16

What happens at your first visit?

Accepted Answer

You’ll get a calm, one-to-one appointment in our private Brighton studio. We’ll talk through your hair history, what you want to achieve, and what will actually work for your hair — not just what looks good on Pinterest. If colour is involved, we’ll check whether you need a skin sensitivity test first. You can relax; we’ll handle the details.

Question 17

What should I book if I’m not sure which service I need?

Accepted Answer

Book a free hair consultation or drop us a WhatsApp message first. Tell us what you’d like to change, what your hair’s doing now, and where you’d like to end up — we’ll point you to the right service so you’re not guessing your way through the booking form.

Question 18

Can you help me plan a bigger colour change?

Accepted Answer

Yes — and it’s usually best to talk it through before booking the full appointment. Whether you’re going lighter, fixing old colour, or moving from box dye to something more polished, we’ll look at your hair history and map out the safest, best-looking route. Fewer surprises, better results.

Question 19

Do you work with curly hair?

Accepted Answer

Absolutely. Curly hair needs a bit more respect than a one-size-fits-all cut, and that’s very much our thing. Whether you want shape, movement, definition, or just less of the usual triangle situation, we’ll tailor the cut and care to your texture.

Question 20

Do you offer men’s haircuts?

Accepted Answer

We do. Men’s cuts are part of the service menu, and they’re done with the same care as everything else — clean lines, good shape, and none of the rushed-in, rushed-out business.

Question 21

Can you recommend aftercare products for at-home use?

Accepted Answer

Yes — and we only suggest products we’d happily use ourselves. You can shop Chris’s curated range online, including K18, Wella Professionals, and colour-safe treatments, so your hair doesn’t lose the plot between appointments.

Question 22

Do you ship hair products across the UK?

Accepted Answer

Yes — the products you see online are available UK-wide. Just place your order through the site and choose your delivery option at checkout. No need to make the trek to Brighton unless you fancy it.

Question 23

Do you offer returns for online product orders?

Accepted Answer

If there’s an issue with your order, get in touch as soon as possible via WhatsApp or reply to your order confirmation and we’ll help sort it out. We’ll always handle things fairly and keep the process as straightforward as possible — nobody needs extra drama with their shampoo.

Frequently Asked Questions

Visit our FAQs for answers to common service inquiries.