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Terms & Conditions

Terms & Conditions - Salon Rules

If you have any queries regarding the Terms and Conditions, please get in touch with us at: bookings@hairandimaging.com

 

By employing the services of Dawson Hair & Imaging ("the Business" or "We") and by accessing or using our website, any online booking system, and/or social media platforms, you ("the Customer" or "You") agree to be bound by the Terms listed below.  For any Goods or Services purchased, any "Additional Terms" provided also apply.  If there is a conflict between these Terms and any Additional Terms, the Additional Terms will take precedence.

 

We reserve the right to update these Terms from time to time as necessary.

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Booking

 

Life happens, and we try to be flexible when it comes to rescheduling appointments.

 

If you must cancel, please reschedule by booking another appointment.  You can do this by signing into your member profile or using the Wix Spaces App.  If you encounter any issues, leave Chris a message via WhatsApp, phone call, or email.

 

As it is difficult to fill last-minute cancellations, we require a fee if less than 48 hours' notice is given:

 

  • The fee is 50% of your expected bill and will be held as a deposit until your next appointment.

  • You will receive an invoice or payment link on the day of cancellation.

  • The deposit will be applied to your bill at checkout for your rescheduled appointment.

  • The deposit will be retained for three months from the original cancelled appointment date.

  • Deposits are redeemable only if your rescheduled appointment falls within 3 months of the cancellation date.

 

Personal Information:

 

  • You must provide true, current, and complete personal information when registering or booking.

  • You are responsible for informing us of changes via email, telephone, or in person.

  • All personal information will be treated as confidential and not shared with third parties without consent.

 

Additional Booking Notes:

 

  • The salon may cancel or amend a service booking at any time before your appointment.  If cancelled without rescheduling, all payments will be refunded.

  • Bookings cancelled with less than 48 hours' notice may require a 50% deposit for rescheduling.

  • Deposits paid for late cancellations or no-shows may be forfeited.

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Colour Services

 

  • The salon follows strict health and safety standards in accordance with supplier and accrediting body regulations and may refuse a colour service if deemed professionally necessary.

  • A preliminary consultation and skin test is required 48 hours to 2 weeks before your first colour service or if a product change occurs.

  • Skin testing is repeated as necessary.

  • Notify the salon if you have any recent tattoos or piercings, or if you're pregnant; a new skin test may be required.

  • Failure to complete a satisfactory skin test may result in refusal, cancellation, or rescheduling of the service.  Deposits may be forfeited if consultations are not attended.

  • If you experience any reaction to a skin-tested product, notify the salon immediately.  Appointments may be cancelled or rescheduled as needed.

  • The salon is not liable for irritation or reactions when procedures follow the supplier and accrediting guidelines.

  • While we aim for the target shade, final results may vary due to individual hair characteristics.

  • If dissatisfied, notify the salon and attend a follow-up within 2 weeks.   Follow-ups are first scheduled with the original colourist, with a senior team member assisting if needed.

  • If hair is colored elsewhere or at home before the assessment, we may refuse a redo or refund.

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Complaints

 

  • We aim to address complaints as soon as reasonably possible.

  • Notify us of any styling or colouring complaints and return within 7 days for a follow-up consultation.

  • Wherever possible, the original stylist colourist will conduct the follow-up.

  • We may refuse to redo or refund if the service meets industry standards.

  • Complaints made more than 14 days after the original service are not eligible for follow-ups, redos, or refunds.

  • Services altered after the original appointment and before a follow-up are ineligible for consultation, redos, or refunds.

 

For further assistance, contact us via the Spaces for Wix App, WhatsApp, email, or call 01273 621 281.  Contact details are also listed on our website's "Contact Us" page.

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Use of Website or Other Promotional Material

 

Intellectual Property

  • Copyright, trademarks, database, and other intellectual property rights protect website and social media content.

  • You may access material for personal use, but may not reproduce, modify, copy, distribute, or use it for commercial purposes.

  • Our website design, layout, and text cannot be copied or manipulated without express written permission.

  • Our website cannot be displayed in another site's frame.

  • We will correct any material inaccuracies as soon as reasonably possible.

 

Third-Party Links

 

  • For convenience, our website may link to external sites beyond our control.

  • We are not responsible for, nor do we endorse, the content or practices of these sites.

  • We are not liable for any issues arising from the use of third-party websites.

 

Reviews

 

  • By submitting a review, you grant us a non-exclusive, royalty-free, irrevocable right to use, reproduce, adapt, distribute, and display it globally in any media.

  • Content must be accurate and compliant with our guidelines, including avoiding defamatory material.

  • Negative reviews regarding a service will not be published without first notifying the Business and following the complaints procedure.

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Law and Jurisdiction

 

The laws of England and Wales govern these Terms.  Any disputes will be resolved exclusively by the English courts.

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Contact us

 

​WhatsApp/ Phone: 01273 621281

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Email: support@hairandimaging.com

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Address: 90A Trafalgar St, Brighton and Hove, BN1 4ER

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