Consultation

Service Description

A consultation is advised 48 hrs preceding a colouring service for any new clients. The consultation involves a 1on1 chat about your desired look. A skin sensitivity test should be carried out 48 hours preceding any colour service. Inspirational images are encouraged to provide preceding appointment to prepare optional ideas to create your desired look. In the event that a patch test cant isn't performed for whatever reason, a disclaimer must be signed preceding any colour service.

Cancellation Policy

(The following only applies to cancellations or rescheduled appointments) We all know that life sometimes gets in the way. That's why we try to be flexible when cancelling appointments. If you must cancel, please reschedule by rebooking another. You can do this by signing into your member's profile via the website (by clicking 'Book Online' then 'Sign In') or via the Wix Spaces App. If you have any issues or don't see the day or time that suits your best, please get in touch with Chris, either by messaging him on our business WhatsApp, giving him a call, or you can reply to this email, and he will see what he can do for you. PLEASE NOTE: A fee will be taken if you can't give more than 48 hours' notice before your appointment. The fee will be 50% of your expected bill and will be held as a deposit until your next appointment. You will receive an invoice or a payment link to be made payable on the same day of cancellation. The deposit will be used against your bill at checkout on the day of your rescheduled appointment and will be available for any booking services. We will retain the deposit for three months from the date of cancellation. However, we advise you to rebook that day to ensure you can get a suitable time and day. The deposit will not be redeemable if your rescheduled appointment falls outside the three months. If you would like more information or assistance, you can get in touch via the Wix Space app, WhatsApp, Email, or give Chris a Call. Our contact details are on our website's 'Contact' page. Book Online: https://www.hairandimaging.com/book-online Get in touch: https://www.hairandimaging.com/contact

Contact Details